The FAO service offerings range from transaction processing to high-end reporting services and include the following:
1. Accounts payable and T&E claims
2. Accounts receivable, credit management and collections
3. General ledger and reporting
4. Fixed assets accounting
5. Financial planning and budgeting
6. Regulatory reporting and compliance and audits
7. Treasury and risk management
8. Forecasting and analytics
Accelerated growth of the FAO industry along with the current dynamic global environment has brought about many challenges that require FAO to deliver benefits "beyond labor-cost arbitrage."
The key trends of FAO include the following:
1. Demand shows strong growth trends
2. More Fortune 1000 companies enter FAO
3. Global presence with multilingual support
4. Key drivers - transformation and value creation
5. Technology - A key enabler
6. Proprietary tools add value to FAO
The current CFO focus is on the following tasks:
1. Reducing cost beyond labour arbitrage
2. Leveraging the latest technology
3. Providing flexible and scalable operations
4. Providing a single view of the ecosystem
5. Adopting industry best practices through benchmarking
6. Adhering to regulatory compliances
GT has a wide gamut of value-based FAO that allows customers to gain the competitive advantage, including the following:
1. Digitized SLA/KPI metrics and dashboards, process trackers - ePMO and PHI
2. Standardized reporting through technology innovation
3. Extensive ERP expertise
4. Inclusion of Lean/Six Sigma methodology
5. Online project monitoring and Six Sigma toll gated transition methodology
6. Rigorous Integrated Quality Management System (iQMS)
7. Delivery excellence through Honeycomb Structure consisting of SMEs
8. Controllership and compliance roadmap
9. Benchmark performance against industry standards
Our Go-To-Market strategy is structured to meet the needs of the end customer and includes the following:
1. Process Outsourcing: In the pure-play outsourcing model, we offer processing services on the customer's technology environment using customer defined processes.
2. Transformational Outsourcing: We have been able to leverage our ADM and infrastructure services offering and bundle them together.
3. Platform BPO: This creates solutions specific to technology platforms and has already rolled-out FAO services in the Oracle-based platform that can be leveraged to other customers.
4. SMB Focus: We have a complete suite of offerings to focus on the small and medium businesses.
Achieve an end-to-end strategy to your business needs by GT with world class experience and expertise that you need. Contact a consultant today.
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