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IT Service Excellence
Organizations need a service-oriented IT framework to enhance profitability and meet higher market expectations while controlling costs.
GT' IT Service Excellence offerings enable you to establish IT as a strategic business partner by optimizing service delivery and reducing Total Cost of Ownership (TCO). We help you to improve IT services and the underlying IT Service Management (ITSM) processes throughout the service lifecycle - from IT strategy, service design and transition to operations and continuous improvement.
Our clients, including several Fortune 500 companies, value our proven expertise in assessing and designing ITSM processes and delivering high value-to-cost ratio.
Client Challenges
To address changing market dynamics and financial constraints, businesses worldwide are focusing on the following:
1. Integrating global operations to reduce complexity and IT costs
2. Implementing managed service models to focus on core competencies, using specialist third-party providers to manage non-core activities
3. Expanding market share through mergers and acquisitions
These measures have led to the following challenges:
1. Simultaneously manage innovation projects and control costs
2. Improve IT services efficiency and business-IT alignment
3. Standardize services across the organization
What GT Offers
We can help your organization address core challenges and build IT service excellence with our comprehensive expertise in the following:
1. Service model assessment and design
2. Process design, documentation and deployment
3. Maturity assessments and audits
4. Service measurement, improvement and transition
5. ISO 20000 certification
6. Outsourcing service model design
7. Service desk transformation
8. Service level management (including service catalog design)
9. Configuration management and automation
Our extensive range of proprietary tools and years of experience in leading industry frameworks such as ITIL®, CMMI-SVC® and ISO 20000®, delivered through the GT Global Network Delivery Model™ (GNDM™) ensure accelerated service delivery, reduced costs, enhanced agility and operational excellence.
We understand the importance of people in successful transformation projects. We can drive large-scale organizational change, while enabling the cultural shift required to deliver a service-focused IT framework.
Next Step
Achieve an end-to-end strategy to your business needs by GT with world class experience and expertise that you need. Contact a consultant today.
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